November 2014

Contact centre technologies – Issue three

Hello, from Aculab call central. In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, i... Read more

Contact centre technologies – Issue two

Hello, from Aculab call central. In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it belo... Read more

Contact centre technologies – Issue one

Hello, from Aculab call central. My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to po... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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  • Santa Vs CPaaS - Getting your online orders delivered

    With over a third of shoppers planning to do Christmas shopping solely online, and 61% taking a hybrid approach, how can you ensure your company's orders are delivered, on time and securely? Find out how you can improve Christmas shopping for your customers by using CPaaS.

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  • SMS Scams over the Holidays: Ready, Set, GO.

    In the last year, global e-commerce has jumped to over $26.7 trillion, accelerated by COVID-19 according to United Nations UN News. It all sounds like great news for the economy, however fraudsters are following this upward trend and adapting their scams.

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  • STIR/SHAKEN and Robocalls

    The STIR/SHAKEN framework has been the talk of the North American telecoms town over the past few years, but what is it, how does it impact your business, and how can you make sure your business’s communications conform to this framework?

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