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February 2015

Contact centre technologies – issue eleven

Hello, from Aculab call central. In this post, an eleventh even, I’ll look again at the benefits of diallers. You’re welcome to post any questions in the comments section below. In the last post, ... Read more

Contact centre technologies – issue ten

Hello, from Aculab call central. In this post, the tenth of tonnes, I’ll look at how the benefits of diallers and customer interaction solutions are viewed. You’re welcome to post any questions in th... Read more

Contact centre technologies – issue nine

Hello, from Aculab call central. In this post, the ninth of not a few, I’ll take a more general look at diallers and their uses. You’re welcome to post any questions in the comments section below. ... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • Voice Biometrics: Why Businesses and Users are driving its adoption

    In this blog post, we’ll look at the rapidly growing market of Voice Biometrics, and what drives its increasing rate of adoption, as more businesses and services are made aware of the need for multi-factor authentication.

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  • An underused tool in the fight against the second wave of Coronavirus

    In this article, we'll go into a bit more depth as to why exactly Broadcast Messaging is such a powerful tool. We have compiled a list of six unique characteristics to highlight exactly how it can be used productively, to shore up the lines of communication in the ongoing situation with Coronavirus.

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  • The seven realms of Broadcast Messaging

    Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

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  • The technology working behind the scenes to support emergency services networks

    Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications open between emergency services and those in need.

    A recent example from the Lombardy region of Italy highlights a typical scenario:

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  • What’s wrong with Knowledge-Based Authentication (KBA)?

    For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

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