2021

Santa Vs CPaaS - Getting your online orders delivered

With over a third of shoppers planning to do Christmas shopping solely online, and 61% taking a hybrid approach, how can you ensure your company's orders are delivered, on time and securely? Find out ... Read more

SMS Scams over the Holidays: Ready, Set, GO.

In the last year, global e-commerce has jumped to over $26.7 trillion, accelerated by COVID-19 according to United Nations UN News. It all sounds like great news for the economy, however fraudsters ar... Read more

STIR/SHAKEN and Robocalls

The STIR/SHAKEN framework has been the talk of the North American telecoms town over the past few years, but what is it, how does it impact your business, and how can you make sure your business’s com... Read more

7 Reasons to implement Cloud based Voice Biometric today

What is Voice Biometric Authentication? From privacy and security, to ease of use and savings. Discover how your business can benefit from cloud based voice biometrics. Voice Biometrics characteri... Read more

STIR / SHAKEN in CPaaS

Robocalls: Good guy vs Bad guy Tired of robocalls? Who isn't. I barely answer my cell phone unless it's from someone I know. With the usage of cell phones in the US rising substantially over the past... Read more

How To: Add voice and video calls to your webpage

The advent of the internet fundamentally changed how people communicate. We are now able to connect with people across the globe almost instantaneously, not only through voice and text, but also throu... Read more

How to: Reduce contact centre verification time by 80%

Verification of identity has changed a lot over the years. As the world has shifted away from face-to-face interactions to phone and digital solutions, so has the way in which we identify and verify w... Read more

Reminder: The world is reopening

// Appointment reminders are critical to many industries around the world, now more than ever. From the crucial services to the downright fun, in the new world emerging from lockdown, we all need a Read more

What’s ISO 27001 and why should your company implement it?

As the risks associated with cyberattacks and data breaches continue to increase, information security has become a critical issue for every organisation. An effective approach should help defend agai... Read more

A Voice Biometrics system that works with non-verbal speakers

What are the difficulties when accessing services over the telephone or online? As a non-verbal communicator, I’ve had a whole host of poor experiences with companies where I can’t service an account... Read more

How Aculab is helping me Kickstart my career

Starting a new job can be one of the most stressful situations we encounter as adults. When you throw starting your very first job after leaving education into the mix, whilst in the middle of a pand... Read more

Why a Local Cloud is the right choice for secure cloud communications

Maybe it’s time to rethink your view of what Cloud architecture means. Cloud use is cost effective, provides huge operational benefits, AND is able to be utilised in a secure way. As someone who ha... Read more

When will telecom gateways be extinct?

Within Aculab, we’re often discussing the general acceptance of VoIP and whether we’re any closer to the time when traditional TDM voice will disappear and ALL enterprise voice communications needs wi... Read more

Turning the page in the story of cloud migration

Technology, and especially communications technology, has surely become normalised in new and interesting ways. Take the amusing and gimmicky, where a fridge can text you when your water is cold, to t... Read more

Are facemasks a problem for Voice Biometrics?

Wearing a mask is now the primary way to limit the spread of coronavirus, and has been found to reduce the daily growth rate of reported infections in large scale populations by around 45%- but this r... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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