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For many organisations, the contact centre is the nexus of customer engagement. Although the concept of “customer experience” is much broader, encompassing everything from promotion to post-purchase support, the battle for customers’ hearts and minds is often won or lost in the contact centre.

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice biometrics is now playing a vital role in the latest generation of workforce management systems. As vendors seek to differentiate their propositions with state-of-the-art applications, voice biometrics is helping savvy developers elevate their products above the competition.

I’ve got a great product, but do I need to manufacture hype in order to sell it? There’s nothing wrong with using a little ‘artistic license’ to get an otherwise complex concept across, but you should draw the line at misleading. Using big numbers to beguile the audience is as bad as using big words to disguise the true meaning of something.

In a digital age, the way we communicate, and authenticate, has implications for a wide range of business and consumer applications. The remote nature of most of our day-to-day communications means we are frequently required to prove who we are in order to gain access to systems and data alike.

Over the past ten years we have seen identity theft and fraudulent account access become the primary motivators behind data theft and cyber-crime. If you haven’t been the direct victim of a fraudster yet, the chances are you know someone that has.

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The Aculab blog

News, views and industry insights from Aculab

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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