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Intel has seen the light. I’m not talking light at the end of the tunnel here, because it can’t be said of Intel that it’s scrambling its way forward. It’s more like the light of revelation. What it saw were the myriads of power-on LEDs, like a constellation in the night sky, lighting up the data centres of hyper-scalers Amazon and Google. The cosmic dawn took a long time coming. Intel’s epiphany moment has arrived in rather less time.

Lately, I’ve been reading about what some people are calling ‘no stack’ start-ups. What on earth is that, you might ask.

Interestingly, the label seems to mean that instead of an emerging company trying to build everything it needs from the ground up, it should focus on its core competence and use third party services for the underlying functions and technologies it needs. It seems to fit very well with the popularity of entrepreneurship and the “faster, ever faster” time to market demands of the 21st century.

Since my blog post triggered by the announcement of the acquisition of Tropo by Cisco (completed in May), comes a fresh endorsement of the legitimacy of cloud-based telecommunications platforms.

Media servers have played an important role in enabling many of the real-time – and non-real-time – telecommunications applications with which we are all familiar. Those interactive applications include many things we take for granted. They include network announcements (e.g., the ‘speaking clock’), voicemail, IVR, unified messaging (which has morphed into unified communications), and outbound diallers (think campaigns and collections).

A couple of months ago, I wrote this blog about the demise of the PSTN. I wrote that people have been forecasting such an event for many years now; well over a decade.

That post was prompted by lots of pertinent news activity in Europe over the last 12 months or so. The newswires reported several telecom operators, including Deutsche Telekom, announcing their intention to terminate ISDN access.

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The Aculab blog

News, views and industry insights from Aculab

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

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  • How to leverage voice biometrics to boost the value of your solutions

    The regulatory landscape and the cost of fraud are making organizations increasingly aware of the need for strong authentication, and what that means.

    Biometrics are being adopted by organizations across a broad range of verticals to secure the voice channel. In many cases, however, how to take full advantage of voice biometrics is not clear to either the organization implementing the technology for the first time, or the OEMs and system integrators who are delivering it.

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  • Jail time for biometrics

    The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.

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  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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