Blog

Created: 02 November 2022

When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.

Created: 05 October 2022

Gateways have an important role to play in assisting in the migration from TDM solutions to IP based networks, by connecting them together with ease. Here are five reasons why you should consider using gateways as part of your migration plan.

Created: 15 September 2022

The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

Created: 24 August 2022

Have you been scratching your head recently over how to improve the efficiency of your contact centre while still complying with regulations? Aculab has been hard at work, developing a solution for this exact problem: AI-driven Answering Machine Detection (AI-AMD) allows contact centres around the world to save time and money with ease.

Reducing carbon emissions with technology

Created: 28 June 2022

As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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The Aculab blog

News, views and industry insights from Aculab

Eliminating Barriers to Communication with Live Audio Translation for Phone Calls

In an increasingly interconnected world, clear and effective communication is more essential than ever. That’s why Aculab intends to help break down language barriers and foster cross-cultural communications.

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The End of the PSTN in the US

As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

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Revolutionising the Landscape of Remote Authentication

In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

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Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

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10 questions people are asking about The Big Switch Off

With The Big Switch Off fast approaching, people naturally have questions and concerns ahead of the shutdown. The transition from conventional networks to digital technology is unavoidable in the fast-evolving world of telecommunications. In this blog, we address ten common questions people have about the Big PSTN Switch Off, shedding light on the topic and providing clarity.

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