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Languages, eh; who would have thought that in the 21st Century there would still be so much diversity?

In Westeros, in the world of George R. R. Martin’s epic Game of Thrones, there are spoken only two major languages – the Old Tongue and the Common Tongue. But what about computer languages?

What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs?

This post touches on a particular area into which cloud telephony is set to breathe new life. It will focus on the impact a cloud telephony approach can have on the uptake of premium tools/resources, such as speech recognition and synthetic speech, to the benefit of businesses, both large and small.

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain department is not so straightforward, and can be time consuming. In addition, with the prevalence of smartphones, it can be somewhat annoying to have to listen to the prompts, then bring up the numeric keypad display on the phone before you can enter your digit choice. Wouldn't it be simpler if the caller could just speak the name of the department they required or speak the digits of a PIN code? Well, they can, using automated speech recognition technology, ASR.

Lately, I’ve been reading about what some people are calling ‘no stack’ start-ups. What on earth is that, you might ask.

Interestingly, the label seems to mean that instead of an emerging company trying to build everything it needs from the ground up, it should focus on its core competence and use third party services for the underlying functions and technologies it needs. It seems to fit very well with the popularity of entrepreneurship and the “faster, ever faster” time to market demands of the 21st century.

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The Aculab blog

Cloud news, views and industry insights from Aculab

  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • “Daoruni gimi, Ionos Sonaro.” *

    Languages, eh; who would have thought that in the 21st Century there would still be so much diversity?

    In Westeros, in the world of George R. R. Martin’s epic Game of Thrones, there are spoken only two major languages – the Old Tongue and the Common Tongue. But what about computer languages?

    Read more

  • Aculab Cloud and Protected Health Information

    You may have seen our press release recently announcing Aculab Cloud conformance with HIPAA and HITECH regulations. In that release, we stated that Aculab is able to enter into HIPAA Business Associate Agreements (BAA) with its Covered Entity customers providing healthcare platforms.

    Read more