3 Ways Cloud Voice & Messaging Save a Business Time
The modern working day is incredibly time constrained for most employees. This puts limits on a business’s peak operating efficiency, and necessitates a move to automate menial tasks so that workers can get on with other, more interesting parts of the job.
Here are 3 ways voice & messaging on the cloud can save your business time
When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.
Cloud voice solutions can offer automated dialling with configurable calls per second for situations where you need to spread messages fast. This, optionally together with automating some of the conversation once the call is answered, means that fewer agents are needed per call - so a greater number of calls can be made.
Access via non traditional phone lines
Studies have shown that almost 90% of people in America don’t answer phone calls any more. For younger generations especially, traditional phone calls are on the decline. With a cloud based voice solution, you can integrate web based voice calling capabilities into your apps and websites, making it much faster for you to handle voice calls from all age demographics.
Integrated Answering Machine Detection (AMD)
Modern AMD systems allow for a rapid classification of calls between humans and answering machines. This system means that agents can avoid answering machines and talk to real people almost every time they are connected, nearly eliminating the time wasted introducing themselves to what turn out to be machines.
How about messaging?
Messaging systems such as SMS, MMS and internet chatbots are commonplace in the modern world, and utilising these technologies effectively can increase efficiency for a business substantially. Here are some examples:
- Automated chatbots
One way to speed up customer service is to automate solutions to the most common problems. If many customers need to update their details for example, they can text customer service and ask a chatbot to update their records, with no need to involve an agent at all, saving their time for more complex issues.
- Appointment Reminders
If you’ve got important meetings or consultations to schedule, sending message reminders beforehand can both refresh the memory of participants and offer them the opportunity to cancel easily if they can’t make it. This saves valuable time waiting for people to show up who won’t be there, therefore improving efficiency.
- Embeddable Media
Do you need customers to fill out forms or watch short instructional videos as part of your service? Cloud MMS offers the ability to embed such forms and videos into your message, with no need to send a separate email. The process can be automated too, so as to save even more time.
Why Choose Aculab Cloud for Voice & Messaging?
Aculab Cloud, our communications platform as a service (CPaaS) makes all of the above possible. High level APIs for easy integration into your existing services makes deployment a breeze, and our highly experienced professional services team can custom build a solution for you; with no coding experience required. To get started, talk to an expert now.