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Hello, from Aculab call central.

In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Hello, from Aculab call central.

In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Hello, from Aculab call central.

My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Archive

The Aculab blog

Cloud news, views and industry insights from Aculab

  • Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

    Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

     

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  • 3 Ways Your Business Can Benefit From a Communications Platform as a Service

    Acquiring a Communications Platform as a Service has become a very common trend for a variety of businesses in recent years. Even with AI and all the technological advancements that have been achieved, the world has come to realise that exceptional customer service is at the core of running and maintaining a successful business. So, we have identified a few ways in which a CPaaS could benefit your business!

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  • The Future of Communications: React Native SDK from Aculab

    Having access to quality, and trust-worthy digital communication platforms is essential in the contemporary business world. That’s why here at Aculab, we have employed the use of React Native – integrated into the WebRTC browser interface, we provide bespoke, human-centered, voice and video communication options

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  • 3 Ways Cloud Voice & Messaging Save a Business Time

    When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.

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  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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