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At this time of year, during the festive season, we begin with predictions – which rarely fully materialise – and we end with resolutions – which promptly get broken.

Both are done with the best of intentions, but “gang aft agley” like “the best-laid schemes o’ mice and men.”

Hello, from Aculab call central.

In this post, the tenth of tonnes, I’ll look at how the benefits of diallers and customer interaction solutions are viewed. You’re welcome to post any questions in the comments section below.

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