Answering machine/live speaker detection
Call progress analysis using answering machine detection (AMD), also known as live speaker detection, is a key part of an efficient outbound call centre or voice broadcast system. It allows you to classify whether the number you're calling is answered by a human, answering machine or fax machine, and act accordingly.
Simplify customer contact
Reach customers the way they want to be reached
Support for complex call routing and management
Improved call centre agent utilisation
Accurate live speaker detection means your agents don't waste time leaving answering machine messages
Choose your form of communication - personal message, pre-recorded message, fax or SMS
Why choose AMD from Aculab?
Aculab have decades of extensive experience in the call centre and voice messaging markets, made available as standard on the Aculab Cloud platform.
Built on decades of
experience in voice
Free storage for pre-recorded answering machine messages
Free multi-lingual TTS for voicemail message creation
Fax machine detection and support for fax messaging
call control API
Optimised for best-in-class accuracy
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