Blog

Created: 13 December 2022

What Exactly Is The Big Switch Off?

The Big Switch Off refers to the growing phase-out of BT’s Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN). Businesses and homeowners will no longer be able to acquire PSTN and ISDN connections after September 2023, followed by the old technology being completely phased out and switched off by December 2025.

Read more

Created: 02 November 2022

When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.

Read more

Created: 05 October 2022

Gateways have an important role to play in assisting in the migration from TDM solutions to IP based networks, by connecting them together with ease. Here are five reasons why you should consider using gateways as part of your migration plan.

Read more

Created: 15 September 2022

The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

Read more

Created: 24 August 2022

Have you been scratching your head recently over how to improve the efficiency of your contact centre while still complying with regulations? Aculab has been hard at work, developing a solution for this exact problem: AI-driven Answering Machine Detection (AI-AMD) allows contact centres around the world to save time and money with ease.

Read more