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When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.

Telco migration strategy

Gateways have an important role to play in assisting in the migration from TDM solutions to IP based networks, by connecting them together with ease. Here are five reasons why you should consider using gateways as part of your migration plan.

CPaaS in healthcare

The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

Answering Machine Detection

Have you been scratching your head recently over how to improve the efficiency of your contact centre while still complying with regulations? Aculab has been hard at work, developing a solution for this exact problem: AI-driven Answering Machine Detection (AI-AMD) allows contact centres around the world to save time and money with ease.

Archive

The Aculab blog

News, views and industry insights from Aculab

  • 3 Ways Cloud Voice & Messaging Save a Business Time

    When we think of business voice call technology, we often imagine traditional phone calls, placed by a person with hundreds of calls on their list. Advancements in voice technology, particularly driven by the cloud, have changed the way we approach such situations.

    Continue reading

  • 5 Reasons to Use ApplianX in Your Migration Strategy

    Gateways have an important role to play in assisting in the migration from TDM solutions to IP based networks, by connecting them together with ease. Here are five reasons why you should consider using gateways as part of your migration plan.

    Continue reading

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

    Continue reading

  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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