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Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice processing have already been developed; deploying the application is actually the simple part.

We’re listening – what would you like to do today?

A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

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The Aculab blog

News, views and industry insights from Aculab

  • Reminder: The world is reopening

    Appointment reminders are critical to many industries around the world, now more than ever. From the crucial services to the downright fun, in the new world emerging from lockdown, we all need a little certainty in our lives.

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  • What’s ISO 27001 and why should your company implement it?

    As the risks associated with cyberattacks and data breaches continue to increase, information security has become a critical issue for every organisation. An effective approach should help defend against both external attacks and common internal threats such as accidental breaches and human error.

    ISO 27001 is the international standard that provides the specification for an information security management system (ISMS). This is a systematic approach consisting of people, processes and technology that helps you protect and manage all your organisations information through risk management.

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  • A Voice Biometrics system that works with non-verbal speakers

    What are the difficulties when accessing services over the telephone or online?

    As a non-verbal communicator, I’ve had a whole host of poor experiences with companies where I can’t service an account through my channel of choice since my Cerebral Palsy limits my ability to speak, as well as my manual dexterity.

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  • How Aculab is helping me Kickstart my career

    Starting a new job can be one of the most stressful situations we encounter as adults.

    When you throw starting your very first job after leaving education into the mix, whilst in the middle of a pandemic, it is a hard call over whether the interview process or the first day was the most nerve-wracking.

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  • Why a Local Cloud is the right choice for secure cloud communications

    Maybe it’s time to rethink your view of what Cloud architecture means. Cloud use is cost effective, provides huge operational benefits, AND is able to be utilised in a secure way.

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