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Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.

Applications

Specific healthcare related applications supported:

  • Appointment reminders
  • Post-visit surveys
  • No-show callbacks
  • Notifications to patients on a one-to-one or one-to-many basis:
    • Reminders to patients to take prescribed medicines
    • Annual health check reminders
    • Announcements of e.g., a flu jab service running at a particular practice

In addition, our cloud platform has a key advantage in that it supports the sending and receiving of fax transmissions, which are still heavily used to securely transfer medical records.

Speech recognition

A new feature we’ve been working on for a while is speech recognition. We have already made this feature available to complement the IVR functionality we support, enabling a voice-driven IVR to be built. This earlier blog post gives detail of that.

In addition, the use of voice and speech recognition in a clinical environment is something we are working on. We believe our telephone-based system to collect data from patients with speech disorders could revolutionise the way speech and language therapists work.

If you would like to find out more, the VoiScan telehealth demo description (pdf) provides the full details, request the document below.

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