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Route One Connect Ltd partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

PRESS RELEASE: 30 June 2020, UK – Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems.

Addition of Aculab’s VoiSentry system improves authentication process

PRESS RELEASE: 31 March 2020 – Milton Keynes, UK –  Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems, is pleased to announce its partnership with a leading UK contact-centre-as-a-service (CCaaS) provider.

VoiSentry now includes speaker identification and detailed presentation attack detection

PRESS RELEASE: 30 March 2020 – Milton Keynes, UK – Aculab, a global provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest version of its voice biometric system, VoiSentry.

This release introduces a speaker identification capability that can be used in applications ranging from fraud and nuisance call interception to frictionless access. VoiSentry’s presentation attack detection (PAD) functionality has also been extended: during verification, VoiSentry categorises any suspected presentation attack according to the technology employed (along the lines of the FIDO specifications).

Addition of VoiSentry biometric engine into IPI product suite eases identity and verification process

09 January 2019, Milton Keynes, UK – IPI, the digital contact centre specialist, announced it is partnering with Aculab, a leading provider of telephony hardware and software.The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process in the contact centre.

2019 WRoCAH AHRC Collaborative Doctoral Award (CDA) outcome

27 June 2019, Milton Keynes, UK – Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition.