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Hello, from Aculab call central.

My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Spending money on gateways can protect your VoIP migration budget.

Any competent financial advisor will be able to illustrate how you can spend to save, but when it comes to funding your migration to VoIP, it’s your financial director you’ve got to convince.

The PSTN was given the last rites many years ago and yet, it’s still around. I’ve lost count of the number of times I’ve been asked when we will see the last of SS7. What were standard predictions – 5 or 7, even 10 years now – have all come and gone, and still it persists.

Archive

The Aculab blog

News, views and industry insights from Aculab

  • SMS Scams over the Holidays: Ready, Set, GO.

    In the last year, global e-commerce has jumped to over $26.7 trillion, accelerated by COVID-19 according to United Nations UN News. It all sounds like great news for the economy, however fraudsters are following this upward trend and adapting their scams.

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  • STIR/SHAKEN and Robocalls

    The STIR/SHAKEN framework has been the talk of the North American telecoms town over the past few years, but what is it, how does it impact your business, and how can you make sure your business’s communications conform to this framework?

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  • 7 Reasons to implement Cloud based Voice Biometric today

    What is Voice Biometric Authentication?

    From privacy and security, to ease of use and savings. Discover how your business can benefit from cloud based voice biometrics.

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  • STIR / SHAKEN in CPaaS

    Robocalls: Good guy vs Bad guy

    Tired of robocalls? Who isn't. I barely answer my cell phone unless it's from someone I know. With the usage of cell phones in the US rising substantially over the past decade, consumers have seen a sharp rise in the number of spoof and robocalls they receive.

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  • How To: Add voice and video calls to your webpage

    The advent of the internet fundamentally changed how people communicate. We are now able to connect with people across the globe almost instantaneously, not only through voice and text, but also through video communication.

    In this blog post we will be diving into WebRTC, showing how it can help you as a business, and explaining what you can achieve with Aculab Cloud WebRTC.

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