Cloud Regions


Aculab Cloud maintains completely separate HIPAA compliant cloud Regions each in a different international location. Every account on Aculab Cloud is associated with a single cloud region that is chosen when creating the account.

Selection criteria for a particular region may include complying with data protection or export regulations, minimising perceived voice path delay, or as part of a redundancy or resilience strategy.

Cloud ID

Several elements of the APIs require the cloud region to be uniquely identified by a cloud ID. In these instances your should supply the corresponding code in which your account is registered.


* a region currently in Beta. Please contact us if you are interested in using this region.

Data Location

All data related to your account associated with a particular cloud Region stays in that cloud Region unless you:

  • Access it, for example by downloading usage reports or requesting service status.
  • Use Text-To-Speech or Speech Recognition, in which case the required audio and text are exchanged securely with those service providers.