Cloud Regions
Overview
Aculab Cloud maintains completely separate HIPAA compliant cloud Regions each in a different international location. Every account on Aculab Cloud is associated with a single cloud region that is chosen when creating the account.
Selection criteria for a particular region may include complying with data protection or export regulations, minimising perceived voice path delay, or as part of a redundancy or resilience strategy.
Cloud ID
Several elements of the APIs require the cloud region to be uniquely identified by a cloud ID. In these instances your should supply the corresponding code in which your account is registered.
| 0-2-0 | Europe |
| 1-2-0 | USA-East |
| 2-2-0 | USA-West* |
* a region currently in Beta. Please contact us if you are interested in using this region.
Data Location
All data related to your account associated with a particular cloud Region stays in that cloud Region unless you:
- Access it, for example by downloading usage reports or requesting service status.
- Use Text-To-Speech or Speech Recognition, in which case the required audio and text are exchanged securely with those service providers.
