Media File Names and Extensions

The name and path of a file saved into the account's media file storage is subject to the following restrictions:

Character restrictions

Only the following characters are allowed:

  • 'a' to 'z'
  • 'A' to 'Z'
  • '0' to '9'
  • Dot
  • Underscore
  • Forward Slash (Can only be used as a file path separator)
  • At
  • Minus

The Colon character is also allowed but its use is not recommended (The Colon character is a reserved character for the Windows file system) and may be deprecated.

Extension restrictions

For media files and message media files, a file extension must be supplied. For media files only, the extension must be either '.wav', '.wave', '.tif' or '.tiff'.

Consecutive character restrictions

A character sequence in the path or file name matching any of the following is not allowed:

  • Consecutive Dot characters (..)
  • Consecutive Forward Slash characters (//)
  • A Forward Slash Dot Forward Slash character sequence (/./)