Outbound and Inbound Services

Services tell Aculab Cloud what to do when you want to run outbound applications, and how to handle inbound calls and SMS messages.

What is an Outbound Service?

In order to make outgoing calls you tell Aculab Cloud to start an Outbound Service. When you do this you provide the name of one of your Outbound Services and Aculab Cloud starts the UAS or REST application associated with that name.

View or edit your Outbound Services.

See How to start applications

Outbound SMS Messages

Sending outgoing SMS messages does not require an Outbound Service

See Sending and Receiving SMS Messages

outbound service diagram

What is an Inbound Service?

Inbound Services tell Aculab Cloud how to handle incoming telephone calls and SMS messages. When Aculab Cloud receives a call or SMS message it matches the dialled number (SIP username) to an Inbound Service Name and starts the application associated with it.

View or edit your Inbound Services.

See How to start applications.

Inbound SMS messages

An Inbound Service can reference a Notification Page on your Web Server to handle incoming SMS messages. When an SMS message is sent to the phone number identifying your Service it accesses this page.

See Sending and Receiving SMS Messages

inbound service diagram