Web Service Errors

    Error Codes

    This page lists the error codes that can be returned by the webservice, click the error code for more information and potential solutions to common issues

    Error 0402

    HTTP Error code



    The format of the WAV or TIFF file you're uploading is not supported by Aculab Cloud. See https://www.aculab.com/cloud/guides/sending-and-receiving-faxes for more information about which WAV formats are supported, and https://www.aculab.com/cloud/guides/sending-and-receiving-faxes/supported-fax-formats for TIFF specifications.


    If using a WAV file, change the sampling rate or codec so they're suitable for use by Acualb Cloud. If using a TIFF file, re-process the image.

    Back to all Web Service Errors