Web Service Errors

Error Codes

This page lists the error codes that can be returned by the webservice, click the error code for more information and potential solutions to common issues

Error 0802

HTTP Error code

404

Description

Convert job not found. Token is invalid, lapsed, or otherwise or otherwise unidentified. Please note that file convert job status is stored for a limited time only. Please refer to the documentation for more details.

Remedy

Try again using a valid token.

Back to all Web Service Errors

Error Responses

All web service API's can response with JSON objects, however some legacy API's return XML/HTML error responses by default.

Api's will return JSON errors if a request contains the "Accept" header with a valid json content type, "application/json" or "text/json"

We strongly recommend the use of the "Accept: application/json" on all web service requests to ensure that all error responses are returned in a consistent format.

JSON Error Response

The JSON response object always contains the two parameters, error and request. These objects are further detailed below.

error

Parameter	Value	Availability	Description
code	string	always	Either an Error Code, or an HTTP status code
text	string	always	A text description of the error
details	string	optional	When multiple validation errors occur this contains a list of individual error descriptions. Only present if there are multiple errors
datetime	string	always	The timestamp for when the error occurred
link	string	always	A link to either the API documentation or documentation for a specific error code

request

Parameter	Value	Availability	Description
url	string	always	The url that was called
datetime	string	always	The timestamp for when the request was received

Examples:

Single error

{
    "error": {
		"code": HTTP 400,
		"text": "Bad Request: user_id 'Bob' is already present",
		"datetime": "2021-01-15_08:56:24",
		"link": "https://www.aculab.com/cloud/web-services/voice-biometrics/users?target=service_action_tabs&tab-id=register"
	},
	"request": {
		"url": "/voice_biometrics/v1/user/register",
		"datetime": "2021-01-15_08:56:23"
	}
}

Multiple validation errors

{
    "error": {
		"code": HTTP 400,
		"text": "Failed to validate configuration, see details for the specific failures.",
		"details": [
			"uas.application_name 16 is not of type 'null' or 'string'.",
			"rest.first_page.address 'woiern' is too short.",
			"rest.first_page.method 'haha' is not one of ['GET', 'POST'].",
			"service_password None is not of type 'string'. For UAS, you must provide an application_name and service_password.",
			"uas.application_name 16 is not of type 'string'. For UAS, you must provide an application_name and service_password.",
			"fax.send.enabled False was expected. You can only enable fax when extra_channels is set to zero."
		],
		"datetime": "2021-01-15_08:56:24",
		"link": "https://www.aculab.com/cloud/web-services/services/outbound?target=service_action_tabs&tab-id=Create"
	},
	"request": {
		"url": "/service/v1/outbound/new_service_1",
		"datetime": "2021-01-15_08:56:23"
	}
}